India Factoring

Grievance Redressal Mechanism

Dear valued customers,

At India Factoring, it’s our constant endeavour to put your interest first and provide you with financial solutions that are right for you. 

In sync with our promise of “providing our service efficiently and competently” we look forward to your both positive and negative feedback on our products/Services. Please follow the steps below to lodge your complaint, you might have on our services provided by the company as well as by our service providers, and we will assist you.

Level -1:

In case you have any complaints, grievances, issues with regard to our services / service providers etc., please bring this matter to the knowledge of the Manager of our local Brach through which, you are dealing with.

For address of Branches, please click the below link:

http://www.indiafactoring.in/contact_us.aspx

Level -2:

In case you are not satisfied with the service / response given by our Relationship Manager/ Branches, you are dealing with, you may write to the nodal officers as mentioned hereunder, specifying the details of your concern, names of the official you were dealing with, and previous communications, if any you made with our respective branches.

Branches

Details of the Nodal officer identified for receiving complaint:

Matter pertaining to all branches
Mr. Ravi Valecha Head
Head - BD Product Management & FI Network

India Factoring and Finance Solutions Pvt. Ltd.
401, Windsor House,
Off C.S.T. Road,
Kalina, Santacruz (E),
Mumbai 400 098
Maharashtra, INDIA
Tel : (+91) 22 4412 5555   DDI : (+91) 22 4412 5556                                                          
Phone: 022-40465641 Fax No.: 022 – 40465600,
Email: ravi.valecha@indiafactoring.in  

Escalation: If you are not satisfied with the resolution provided or not received reply within 15 days or as may be communicated from Nodal Officer, you may escalate the issue by writing to Corporate Office.

Level-3:

In case, you do not receive a reply within 15 days of your first communication to the nodal officer or you are not satisfied with the reply given by the nodal officer, you may choose to write to our Corporate office addressing to following person:

Mr. Jitendra Dadlani Head – Compliance
India Factoring and Finance Solutions Private Limited
401, Windsor House,
Off C.S.T. Road,
Kalina, Santacruz (E),
Mumbai 400 098
Maharashtra, India
Tel : (+91) 22 4412 5555   DDI : (+91) 22 4412 5586
E Mail: Jitendra.Dadlani@indiafactoring.in / g.compliance@indiafactoring.in

Escalation: If you are not satisfied with the resolution provided or not received reply within 15 days or as may be communicated by Corporate Office, you may escalate the issue by approaching Reserve Bank of India.

Level - 4:

In case your complaint has not been addressed to your satisfaction after following all the above steps, you can approach the regulatory authority the Reserve Bank of India at the address given below:

The Reserve Bank of India
Department of Non-Banking Supervision
Mumbai Regional Office, 3rd Floor,
Opp. Mumbai Central Railway Station,
Mumbai – 400008,
Maharashtra, India.